Contents
Unit 1 Civil Aviation.…...........................................................………........................ 1
Unit 2 Telephone and Computer Reservation ................………………........…......... 15
Unit 3 Service in the Cabin ............……………………...................…................….27
Unit 4 Communications and Entertainment System ..........…........…........…............ 37
Unit 5 Frequent Flyer Programs .........................…................................................. 47
Unit 6 lntemational Passengers……..............................................................59
Unit 7 Aviation Security ..............…..................….............................................……70
Unit 8 Airport Cost, Operation and Management.….........…………………............. 82
Keys to Exercises and Translation for Reference ............………...........................….92